Privacy Policy – The Essex Bathroom Company

Effective Date: May 19, 2026

Welcome to The Essex Bathroom Company privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

The Essex Bathroom Company is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below:

• Full name of legal entity: The Essex Bathroom Company
• Email address: info@theessexbathroomcompany.co.uk
• Telephone number: 01245 526238

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Includes first name and last name.
• Contact Data: Includes email address, telephone numbers, and postcode (for assessing service coverage areas).
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and browser plug-in types and versions.
• Usage Data: Information about how you use our website, products, and services.
• Bathroom Preferences: Specific project requirements you submit through our Online Bathroom Quoting Tool (e.g., bathroom type, size, style, or accessibility needs) to generate your guide price.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

• Direct Interactions: You give us your Identity, Contact, and Project data by filling in forms on our website (such as our Contact Form or Bathroom Quoting Tool) or by corresponding with us by phone, email, or post.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a Contract: To process and deliver your requested bathroom quote, book a free design consultation/home survey, or carry out your bathroom installation.
• Legitimate Interests: Where it is necessary for our legitimate interests to keep our records updated and study how customers use our website/services.
• Consent: Where you have explicitly opted in via our quoting tool checkboxes to receive further marketing communication or brochures from us via email. You can withdraw this consent at any time by contacting us.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees or subcontractors who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (such as workmanship warranties).

7. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction or erasure of your personal data.
• Object to or request the restriction of processing of your personal data.
• Request the transfer of your personal data.
• Withdraw consent at any time.

If you wish to exercise any of these rights, please contact us at info@theessexbathroomcompany.co.uk.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.